14-Day Money-Back Policy
We stand behind our 4K streaming quality and server reliability. Here is how our fair refund process works.
100% Satisfaction or Full Refund
At IPTV UK NOW, our priority is to provide an uninterrupted, high-definition television experience. We understand that home networking configurations, older television operating systems, or local internet provider filtering can occasionally pose hurdles.
For this reason, every new subscription—whether you chose the 1-Month Pass (£7) or our 12-Month VIP Plan (£35)—is protected by our 14-day unconditional money-back guarantee.
1. Eligibility for a Refund
- Your request must be submitted within 14 calendar days from the moment of account credential delivery.
- You must have reached out to our WhatsApp support desk to allow our technical staff to attempt resolving any playlist or buffering issues.
- The issue involves server instability, missing core UK sports packages, or persistent hardware incompatibility.
2. Non-Refundable Situations
- Requests submitted beyond 14 days of activation.
- Home broadband speeds consistently below the minimum requirement (15 Mbps for FHD, 30 Mbps for 4K).
- Account termination due to abusive language or violating fair sharing usage rules (e.g., sharing a 1-connection login with multiple households simultaneously).
3. How to Request Your Refund
To initiate a refund, simply send a message to our WhatsApp desk (+351 920 173 518) or email helloukchat@hotmail.com with your registered email and username. Once confirmed, refunds are processed within 24 to 48 business hours back to your original payment method.